At vipmyapp, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe.
All personal data collected by vipmyapp is stored on encrypted servers protected by 256-bit SSL technology. Your information is never stored in plain text and is accessible only to authorized personnel.
vipmyapp does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to provide and improve the vipmyapp platform experience.
As a vipmyapp player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request through our support team and we'll respond within 30 days.
vipmyapp does not store your full GCash, PayMaya, BPI, or BDO credentials. Payment data is processed through secure, PCI-compliant payment gateways and is never retained on vipmyapp servers.
vipmyapp uses cookies to improve your experience and analyze platform usage. We are transparent about what cookies we use and give you control over non-essential cookies through your browser settings.
vipmyapp processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
vipmyapp is committed to protecting the privacy and personal data of every player who uses our online casino platform. We understand that trust is the foundation of a great gaming experience, and that means being fully transparent about how your information is handled — from the moment you register your vipmyapp account to every session you play.
This Policy applies to all personal data collected through the vipmyapp platform, including data collected via our website at vipmyapp.app, our mobile applications, customer support channels, and any other services we provide. It covers players based in the Philippines and any other jurisdiction where vipmyapp operates.
vipmyapp processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (the "DPA"), and its Implementing Rules and Regulations. Where applicable, we also observe internationally recognized data protection principles.
vipmyapp collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
When you create a vipmyapp account, we collect:
To comply with anti-money laundering (AML) regulations and verify your identity, we may collect:
When you make deposits or withdrawals, we collect transaction records including amounts, timestamps, and payment method references (e.g., GCash reference numbers, BPI or BDO account last digits). We do not store full payment credentials — see Section 6 for details.
We automatically record your gaming activity on the vipmyapp platform, including:
We automatically collect certain technical data when you access the Platform:
When you contact vipmyapp customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide.
vipmyapp uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity verification and KYC compliance | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing and improving gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | All categories as necessary |
| Anti-money laundering (AML) compliance | Financial data, KYC data, gaming activity |
| Responsible gaming monitoring and support | Gaming activity, registration data |
| Customer support and dispute resolution | Communications data, account data |
| Sending service notifications and updates | Email address, mobile number |
| Platform analytics and performance improvement | Technical data, gaming activity data |
vipmyapp will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
vipmyapp processes your personal data on the following legal grounds under the Data Privacy Act of 2012:
vipmyapp may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors, KYC verification providers, cloud hosting services, and customer support platforms. All service providers are contractually bound to process your data only on vipmyapp's instructions and in accordance with applicable data protection laws.
vipmyapp may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by Philippine law or a valid legal order. This includes disclosures to PAGCOR or other relevant gaming regulatory bodies as part of our licensing and compliance obligations.
vipmyapp does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a product — it is information entrusted to us to provide you with a better gaming experience.
In the event of a merger, acquisition, or sale of all or part of vipmyapp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
vipmyapp takes the security of your financial data extremely seriously. When you make a deposit or withdrawal using GCash, PayMaya, BPI, BDO, Metrobank, or any other supported payment method, your transaction is processed through a secure, PCI DSS-compliant payment gateway.
vipmyapp does not store your full GCash mobile number PIN, online banking passwords, card numbers, or any other sensitive authentication credentials on our servers. We retain only the minimum transaction reference data necessary to reconcile payments, process withdrawals, and comply with AML reporting obligations.
All financial transactions on the vipmyapp platform are denominated in Philippine Peso (PHP / ₱). Transaction records are retained for a minimum of five (5) years in accordance with Philippine AML regulations.
Cookies are small text files placed on your device when you visit the vipmyapp platform. They help us recognize your browser, remember your preferences, and understand how you interact with the Platform so we can improve your experience.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the vipmyapp platform, including your ability to stay logged in or access certain game features.
vipmyapp retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Financial transaction records | Minimum 5 years (AML compliance) |
| Gaming activity logs | Duration of account + 2 years after closure |
| Customer support communications | 3 years from last interaction |
| Technical and device data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
After the applicable retention period expires, vipmyapp will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by vipmyapp:
To exercise any of these rights, please contact the vipmyapp Data Protection Officer using the details in Section 15. We will respond to all verified data rights requests within thirty (30) calendar days.
vipmyapp implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While vipmyapp takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your vipmyapp login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
The vipmyapp platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. vipmyapp does not knowingly collect personal data from individuals under the age of 21.
If vipmyapp discovers or is notified that a person under the age of 21 has registered an account or provided personal data through the Platform, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the payment source following verification.
If you are a parent or guardian and believe that your child has provided personal data to vipmyapp, please contact our Data Protection Officer immediately using the details in Section 15.
vipmyapp primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — such as cloud infrastructure providers and KYC verification platforms — may process data in other countries.
Where personal data is transferred outside the Philippines, vipmyapp ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to countries recognized as providing adequate data protection.
By using the vipmyapp platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
The vipmyapp platform may contain links to third-party websites or services, such as payment provider portals or responsible gaming resources. This Privacy Policy applies only to the vipmyapp platform and does not cover the privacy practices of any third-party websites or services.
vipmyapp is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the vipmyapp platform.
vipmyapp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. The most current version of this Policy will always be available at vipmyapp.app/privacy-policy, with the effective date indicated at the top of the page.
Where changes to this Policy are material — such as changes to the categories of data we collect, the purposes for which we use it, or your rights — vipmyapp will notify registered players via email or on-platform notification at least seven (7) days before the changes take effect.
Your continued use of the vipmyapp platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by vipmyapp, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that vipmyapp has not handled your personal data in accordance with the Data Privacy Act of 2012. The NPC can be reached through their official government channels.
For responsible gaming concerns, self-exclusion requests, or gaming-related support, please visit our Responsible Gaming page or contact our player welfare team through the vipmyapp platform.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join Filipino players from Manila to Cebu and Davao who trust vipmyapp for secure, fair, and exciting online casino entertainment. Must be 21 or older to play.